Business Name: Scuba Therapy
Website: https://www.scubatherapy.in
At Scuba Therapy, we value your trust and strive to provide exceptional service for all our scuba diving experiences in Havelock, Andaman. This Return and Refund Policy outlines the conditions under which cancellations and refunds are accepted.
1. Booking Cancellations
You may cancel your scuba diving booking by notifying us at least 24 hours prior to your scheduled dive time. Cancellations must be made via phone, WhatsApp, or email. Cancellations requested after this window will not be eligible for a refund.
2. Refund Eligibility
A full refund will be issued under the following conditions:
- Cancellation is made 24 hours or more before the scheduled activity
- The dive is canceled by Scuba Therapy due to weather conditions, safety concerns, or operational issues
- You are unable to participate due to a valid medical reason, supported by documentation
Refunds will not be issued in the following cases:
- No-show or failure to arrive at the designated location on time
- Cancellation made less than 24 hours before the dive
- Refusal to dive due to fear or personal choice after the briefing or on-site arrival
- Partial participation in the activity
3. Refund Processing
Approved refunds will be processed within 7–10 business days to the original mode of payment. You will receive confirmation via email or message once the refund is initiated.
4. Rescheduling Policy
If you wish to reschedule your booking, you must inform us at least 24 hours in advance. We will do our best to accommodate your request based on availability. Rescheduling within 24 hours may not be possible and may be treated as a cancellation.
5. Contact for Cancellations and Refunds
To cancel, reschedule, or inquire about a refund, please contact us at:
Scuba Therapy
Email: info@scubatherapy.in
Phone/WhatsApp: +91 70639 16864
6. Changes to This Policy
Scuba Therapy reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.